DME providers shouldn’t have to settle for software that limits their workflow or forces them into specific partner ecosystems. Yet that’s the reality for many billing platforms today—integrations are slow, expensive, and dependent on someone else’s development timeline.
That’s exactly why we built TrueSight differently.
TrueSight’s open API framework gives providers direct, seamless access to the systems they depend on. No middleware, no custom builds, no waiting months for deployment. Just clean, flexible connectivity designed to grow with your business.
The Industry Is Moving Toward Integrated Platforms—TrueSight Is Already There
At the HME News Business Summit, panelists pointed toward a major shift happening across healthcare technology: Providers are moving away from isolated point solutions and toward fully integrated platform ecosystems.
This change mirrors what happened in e-commerce as Shopify gained traction; centralized systems are simply more efficient and scalable.
But in the DME space, most billing tools haven’t caught up. Integrations remain complicated, slow, and proprietary. TrueSight’s architecture closes that gap by making connectivity a core function of the platform.
Middleware and Custom Integrations Slow Providers Down
Across the industry, building a custom integration can take anywhere from four weeks to six months, depending on complexity.
Every week of development is a week of lost efficiency, delayed automation, and added operational bottlenecks, simply because the software wasn’t designed for clean data exchange.
How TrueSight’s Open API Works
With an open API, there are no custom builds or middleware (therefore, no delays). We issue a secure API key that your partners use to connect directly with your system.
Use any partner you want. Use any tool you want.
If your vendor can read an API key, they can connect to TrueSight.
This is the flexibility DME providers have been asking for, and industry surveys prove it. In an HME News poll, respondents were clear about what today’s billing software needs:
- Better connectivity with a broader range of operational tools
- Easier API capabilities
- Reduced complexity and cost around integrations
- More automation with AI-driven workflows
One respondent summed it up clearly: Providers need “better or easier API capabilities” to make integrations feasible. We meet that need head-on.
Connectivity Should Accelerate Your Business, Not Slow It Down
An open API makes it easy to add partners and automation without disruption as your business grows. TrueSight’s current ecosystem includes leading partners across:
- Supply and inventory: McKesson, Cardinal Health, Medline, Gemco
- Shipping: UPS, FedEx, USPS
- Eligibility and data: Data.CMS.gov, NPPES, Inovalon
- Billing and operations: S3, CollectPlus, Armory DME, Ba-sys
- Industry networks: VGM, PPM
This is just the starting point; you can integrate any tool or vendor that works with your business.
Ready to Build a Smarter, More Connected Operation?
Moving to a new billing platform shouldn’t compromise your bottom line. When you partner with us, you can expect:
- Secure, complete data migration so your entire digital infrastructure transfers cleanly
- Guidance from Medbill’s industry experts who understand the nuances of DME billing
- An intuitive, easy-to-learn interface that lets your team hit the ground running
- A future-proof platform where new integrations won’t raise your monthly cost
The industry is demanding stronger integration capabilities, faster data exchange, and more flexible software ecosystems.
TrueSight was built to meet those expectations from day one.