Outsource Expectations: DME Accounts Receivable in Healthcare

Before you learned how to ride a bike, do you remember your expectations? Could you imagine yourself successfully riding from the beginning? Or were you nervous and could only imagine falling? Whichever scenario you were in, you still had expectations for yourself and the experience. 

When it comes to outsourcing your DME accounts receivables in healthcare needs, we understand you’ll have expectations. Learning how to set proper expectations, from researching DME billing companies to interviewing them, will help to make the process easier. And at Medbill, we’re here to assist DME providers and suppliers with business growth and support their patient care in a fulfilling and nurturing culture. 

Equipping You for Success in Outsourcing DME Accounts Receivable in Healthcare

This article aims to equip you with the information you need to know to decide if outsourcing DME accounts receivables in healthcare are the right choice for your business. 

  • Determine if outsourcing is a viable option 
  • Tips on researching DME billing companies 
  • Thoughts to consider during interviews 

Setting Expectations: Is Outsourcing Worth Considering?

If you’re trying to determine if DME accounts receivables outsourcing is feasible, consider the questions below to help speed up the process. 

  • Do I want to expand my business?
  • Do I need help maintaining a fully staffed billing team?
  • Do I (or my staff) spend considerable time searching and interviewing for skilled DME billers and coders?
  • Do I notice a high percentage of unpaid invoices/claim denials every month?
  • Am I prepared and ready to go if I’m selected for an audit?

The more you answer “yes” to the questions, the more likely DME billing outsourcing is worth your consideration. 

Setting Expectations: Researching DME Billing Companies 

The results are overwhelming if you start from scratch and search for ‘DME billing companies.’ Instead, begin your research knowing a few key traits you want your billing company to offer before contacting them and moving to the next phase. 

Employs A Staff That’s Primarily US Based 

It’s no surprise that US residents should know the US healthcare system better than someone from another country. Try to make sure the company’s staff are primarily US residents; that way, you’ll receive quality service with an English-speaking biller. 

At Medbill, you can feel secure that you’ll speak with a proficient DME biller who understands our healthcare system and your business. 

Provides Training for You and Your Team

Choose a company that does more than tell you about their changes; instead, they train you. At Medbill, our team comes prepared to educate you and your team on all updated billing procedures. 

Backs Up Their Work with Numbers

A DME billing company can provide you with many services and benefits and make you feel great, but if they don’t show how they’re providing value to your business, walk away. You should be able to see the numbers on how their services are helping you move forward. Every month, our team will provide you with a comprehensive report on the data that matters to you.

Setting Expectations: Interviewing a DME Billing Company 

Once you take the next steps and begin contacting and interviewing potential companies, come prepared. The last thing you want to do is be unequipped for the conversation (in person or on the phone). Without the proper preparations, you’ll quickly realize you didn’t gather all the information you needed to make an informed decision and will need to spend more time recontacting those companies. 

Here are a few ways you can prepare.

  • Know your short-term and long-term billing goals 
  • Determine which services you might need
  • Decide if you want to keep your current staff employed or 100% outsource 

Here are some questions you should ask during the interview.

  • Will you provide customer references?
  • Will I be given a team lead to contact with any questions?
  • Will you nickel and dime me for everything after I sign the contract?
  • Does your staff work across all time zones?
  • Are you experienced with working with my product mix and payor mix?  

Taking it a Step Further 

Review our other resources below if you want to continue your outsourcing education. 

How Outsourcing DME Billing Can Improve Your Revenue

What’s the Average Cost to Outsource DME Medical Billing?

What You Need to Know About an Effective DME Billing Process 

Learn Why Medbill is the #1 Choice for DME Providers  

Our team specializes in DME accounts receivables in healthcare and can help to streamline your AR practices so that you can focus on other business matters. Talk with us today to learn more about how we can help you in the new year.

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