It is VERY IMPORTANT that ALL beneficiary access problems are reported so that the program’s failings can be properly documented for Congress to act.
The Beneficiary Complaint Hotline, sponsored by AAHomecare and People for Quality Care, is actively logging hundreds of calls. The Hotline offers Medicare beneficiaries with concerns about access to home medical equipment and service in Round 2 bid areas a designated source to log complaints and receive assistance.
Tell beneficiaries to call 1-800-404-8702. The Hotline is staffed 24 hours a day, seven days a week by a People for Quality Care live operator, who will take the beneficiary’s name, location, and a brief summary of the issue. With the caller’s permission, the complaints will be forwarded to a local Medicare ombudsman for resolution and added to a list of problems which will be presented to members of Congress.
People for Quality Care will conduct follow-up calls to the beneficiaries to inquire if their issue was resolved satisfactorily by Medicare. Unresolved problems will be forwarded to a national consumer advocacy group.